The Joint Commission

Condell Medical Center is committed to quality of care and patient safety.

The Joint Commission evaluates healthcare organizations on an ongoing basis to assess the compliance with nationally established Joint Commission standards. The standards address organizational quality and safety-of-care issues and the safety of the environment in which care is provided.

To our Patients and Visitors:

Any patient, family member, or visitor that has a concern about the care they or the patient has received, should feel free to contact us. You may access our online directory to locate the manager of the appropriate department.

We encourage you to let your care provider know if you have any concerns, questions or complaints about your care, treatment or safety. We want to resolve it as soon as possible. If you have voiced your concerns and feel it has not been resolved, please ask to speak to the Department Director or Manager. Or, you may call the Patient Representative Department at (847) 990-5443. If you have a concern about safety, you may also call the Confidential Patient Safety Hotline at (847) 990-5990.

Grievance Process:
If the Condell team has not been able to resolve your concerns to your satisfaction, you are welcome to take the next step by filing your grievance with either:

The Joint Commission by calling 1-(800) 994-6610 - Fax: (630)792-5636
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Email: complaint@jcaho.org or
Illinois Department of Public Health by calling 1-800-252-4343 (TTY 800-547-0466)
Illinois Department of Public Health
52 W. Jefferson St.,
Springfield, IL 62761-0001

Locate a department contact: Condell Medical Center Directory You may also contact us by e-mail.

Additionally, the Joint Commission's Office of Quality Monitoring may be contacted to discuss your questions or comments regarding our centers by either calling 1-800-994-6610 or emailing complaint@jcaho.org

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El Condell Medical Center está comprometido con la calidad del cuidado que brinda y la seguridad de los pacientes
Le recomendamos que consulte a su profesional de la salud en el caso de tener inquietudes, dudas o quejas sobre su cuidado, tratamiento o seguridad. Deseamos resolver cualquier situación tan pronto como sea posible.
Si ha externado sus inquietudes y siente que no se han resuelto, sírvase hablar con el Director de Departamento o Gerente.
O puede llamar al Departamento de Representación del Paciente al (847) 990-5443.
Si tiene alguna inquietud sobre la seguridad, también puede llamar a la
Línea de Acceso Directo Confidencial de Seguridad del Paciente al (847) 990-5990.

Proceso de Resolución de Quejas:
Si el equipo Condell no ha podido resolver sus inquietudes a su entera satisfacción,
sírvase pasar al siguiente nivel y presente su queja ante:
la Joint Commission (Comisión de Acreditación) llamando al 1-800-994-6610 -Fax: (630)792-5636
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Email: complaint@jcaho.org

oante el
Illinois Department of Public Health (Departamento de Salud Pública de Illinois) llamando
al 1-800-252-4343 (TTY 800-547-0466)
Illinois Department of Public Health
52 W. Jefferson St.,
Springfield, IL 62761-0001